Introduction
Welcome to Horizon Travels' Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.
At Horizon Travels ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. We understand the importance of privacy and transparency regarding the use of your data.
Please read this Privacy Policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services, tailor your experience, and communicate with you effectively. The information we collect may include:
Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Travel Preferences: Destination preferences, accommodation preferences, travel dates, special requirements
- Booking Information: Passport details, date of birth, travel itineraries, emergency contact information
- Account Information: Login credentials, account settings
- Payment Information: Credit card details, billing address (Note: we do not store complete credit card information on our servers)
- Communication Data: Information provided in correspondence with us via email, phone, or our contact forms
- Marketing Preferences: Your preferences for receiving marketing communications from us
Information Automatically Collected
- Device Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, search terms used on our site
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)
- Location Data: General location information based on IP address
Information from Third Parties
- Social Media: Information shared from your social media accounts if you connect them to our services
- Partners: Information provided by our business partners, such as airlines, hotels, or other travel service providers
- Public Sources: Information available from public sources
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- Processing and confirming your travel bookings and arrangements
- Managing your account and providing customer support
- Personalizing your experience on our website
- Developing and improving our website, products, and services
- Processing payments and preventing fraudulent transactions
Communication
- Sending booking confirmations and updates about your travel arrangements
- Responding to your inquiries and requests
- Providing important information about your bookings, such as itinerary changes
- Sending service-related announcements and updates
Marketing and Promotions
- Sending newsletters, promotional offers, and information about our services (with your consent)
- Conducting market research and surveys to improve our services
- Providing tailored recommendations based on your preferences and past bookings
Legal and Security Purposes
- Complying with legal obligations and regulatory requirements
- Enforcing our terms and conditions
- Protecting our rights, privacy, safety, or property
- Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities
Legal Basis for Processing (EU/UK Residents)
For residents of the European Economic Area (EEA) and the United Kingdom, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you when you book travel services with us
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and marketing our products (where these interests are not overridden by your rights)
- Legal Obligation: Processing necessary to comply with applicable laws and regulations
- Consent: Processing based on your specific consent, such as for marketing communications or certain cookies
How We Share Your Information
We may share your personal information with the following categories of recipients:
Service Providers and Partners
- Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other travel-related service providers necessary to complete your bookings
- Payment Processors: Financial institutions and payment service providers that process your payments
- IT Service Providers: Companies that provide technological support, hosting, database management, and similar services
- Customer Support: Third-party customer service and communication platforms
- Marketing Services: Companies that assist with marketing, advertising, and promotional activities
Legal and Regulatory Authorities
- Government authorities, law enforcement agencies, courts, or regulators when required by law
- Professional advisors such as lawyers, auditors, and insurers when necessary
Business Transfers
If Horizon Travels or its assets are acquired by or merged with another company, your personal information may be transferred to the new owner. We will notify you of any such change and any choices you may have regarding your information.
International Data Transfers
As a travel services company, we may transfer your personal information to countries outside your country of residence, including countries outside the EEA or UK, to fulfill your travel arrangements and provide our services.
When we transfer personal data to countries that may not provide the same level of data protection as your country, we implement appropriate safeguards to protect your information, such as:
- European Commission approved standard contractual clauses
- Ensuring the recipient country has received an adequacy decision
- Implementing appropriate technical and organizational security measures
You may contact us for more information about these safeguards and to obtain a copy where applicable.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Regular security assessments and testing
- Access controls and authentication procedures
- Staff training on data protection and security
- Regular backups and disaster recovery procedures
While we take all reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our ongoing relationship with you
- Legal obligations that require us to keep data for certain periods
- Statute of limitations under applicable law
- Our legitimate business needs
When we no longer need your personal information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information in certain circumstances
- Restriction: You can request that we restrict the processing of your data in certain circumstances
- Data Portability: You can request a machine-readable copy of your data to transfer to another service
- Objection: You can object to the processing of your personal data in certain circumstances
- Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Using the unsubscribe link in our emails
- Updating your communication preferences in your account settings
- Contacting our customer service team
Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as booking confirmations and important updates about your travel arrangements.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage, and for marketing purposes. For detailed information about our use of cookies and how to manage your preferences, please see our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Data Protection Authority
If you are located in the European Economic Area or the United Kingdom and believe we have not satisfactorily addressed your concerns about our handling of your personal information, you have the right to lodge a complaint with your local data protection authority.
